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100.1 PURPOSE The purpose of this Standard Operating Procedure (SOP) is to establish the expectations, standards, and responsibilities of everyone who works at Hartwell General Hospital (HGH) — medical staff, nursing staff, students, interns, and allied health...

101.1 MISSION To provide compassionate, evidence-based healthcare while educating the next generation of doctors, nurses, and allied health professionals through realistic clinical practice, mentorship, and teamwork. Hartwell General Hospital strives to: Deliv...

102.1 TEACHING IS EVERYONE'S RESPONSIBILITY Education does not only occur in classrooms. It occurs during patient care, ward rounds, emergency responses, surgeries, and daily interactions. Senior clinicians are expected to teach. Junior clinicians are expected...

103.1 TEACHING OPPORTUNITIES Teaching at Hartwell General happens in the course of ordinary work. Opportunities include: Ward rounds Emergency Department cases Clinical skills demonstrations Simulation exercises Case discussions Diagnostic interpretation Surgi...

200.1 WHAT EVERY PATIENT IS OWED Every patient at Hartwell General deserves: Respect Compassion Confidentiality Timely care Clear communication Professional treatment 200.2 DURING TEACHING Patients should never feel ignored or excluded because teaching is taki...

201.1 EXPECTATIONS OF ALL STAFF AND STUDENTS All staff and students will: Treat patients, families, and colleagues with courtesy and respect. Maintain confidentiality. Communicate clearly and professionally. Follow hospital policies and procedures. Promote a w...

202.1 WHY IT MATTERS Good communication improves patient outcomes. It is also the difference between a scene that other people can join and one that shuts them out. 202.2 STANDARDS Staff should: Introduce themselves to patients. Communicate treatment plans cle...

203.1 WHO THE HOSPITAL WORKS WITH Hartwell General Hospital regularly works alongside: Emergency Medical Services The Briarmont Fire Department The Hartwell County Sheriff's Department Search and Rescue Community organizations 203.2 STANDARD Professional coope...

300.1 PURPOSE Hartwell General Hospital is a roleplay-focused teaching hospital within Second Life. The goal is to provide realistic, immersive, and enjoyable medical roleplay for everyone in the community, regardless of their experience level. While realism i...

301.1 THE SEPARATION All staff must clearly separate what their character knows from what they, the player, know. 301.2 IN CHARACTER (IC) Information your character has learned through roleplay. Examples: Medical history obtained from the patient. Test results...

302.1 METAGAMING Metagaming is prohibited. Examples include: Knowing injuries before examining a patient. Reading profile information and using it in roleplay. Using OOC chat to influence an IC situation. Acting on information your character has not learned. 3...

303.1 EMOTES Medical roleplay should include descriptive emotes. Good examples: Describing examinations. Explaining equipment. Showing preparation before procedures. Displaying emotional responses. Communicating with patients. Avoid one-line roleplay whenever ...

304.1 THE PATIENT IS A PARTICIPANT Patients should remain involved throughout their treatment. The patient is an active participant, not simply someone receiving treatment. 304.2 STANDARD Doctors and nurses should: Ask questions. Explain findings. Discuss trea...

305.1 EMERGENCY ROLEPLAY Emergency scenes should remain organized. Senior staff should coordinate: Triage Airway management Trauma care Nursing assignments Documentation Students should observe and assist when directed. Clear leadership creates realistic emerg...

306.1 PLAYER CHOICE Hartwell General Hospital respects player choice. Hospital staff will never permanently kill a character without that player's consent. 306.2 LASTING CONSEQUENCES REQUIRE AGREEMENT Likewise, the following should only occur with the specific...

307.1 A PRIMARY GOAL One of Hartwell General's primary goals is welcoming new medical roleplayers. Nobody is expected to arrive knowing hospital procedure, medical vocabulary, or how the hospital runs its scenes. 307.2 STANDARD Senior staff should: Be patient....

308.1 SCENE CONTINUITY Medical roleplay is often part of a larger story. Avoid ending scenes abruptly. Whenever possible: Arrange follow-up appointments. Admit patients for observation. Refer patients to specialists. Schedule rehabilitation. Encourage future r...

309.1 STANDARD Treat fellow players with respect. If misunderstandings occur: Remain polite. Discuss concerns calmly. Avoid public arguments. Contact hospital leadership if assistance is needed. 309.2 CRITICISM Criticism should be constructive, aimed at helpin...